PRIVACY POLICY
ServeGate Australia Pty Ltd (ABN 56 609 386 156) (“ServeGate”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information we collect
We collect personal information that is reasonably necessary for our operations, including:
- Name, contact details (email, phone, address)
- Business details (for members, subcontractors, and clients)
- Payment and invoicing details
- Information you provide in forms, correspondence, or enquiries
- Website usage data (via cookies and analytics tools)
We may also collect sensitive information (e.g. Indigenous status) where relevant to our charitable objectives and only with your consent or as permitted by law.
2. How we collect information
We collect personal information directly from you (e.g. when you contact us, register, or transact with us), from our website, or from third parties where you have consented or it is otherwise permitted by law.
3. Use of information
We use personal information for purposes including:
- Delivering our services and managing contracts
- Responding to enquiries and requests
- Processing payments and administration
- Managing membership and subcontractor arrangements
- Complying with legal and regulatory obligations
We will not use personal information for other purposes without your consent, unless required or permitted by law.
4. Disclosure of information
We may disclose personal information to:
- Our staff, contractors and service providers assisting us in delivering services
- Government agencies, regulators, or law enforcement as required by law
- Other parties with your consent
If we disclose personal information overseas (e.g. for cloud services), we will take reasonable steps to ensure compliance with the APPs.
5. Data quality and security
We take reasonable steps to ensure personal information is accurate and kept secure from misuse, interference, loss, unauthorised access, modification or disclosure. When no longer needed, we will destroy or de-identify information unless required by law to retain it.
6. Access and correction
You may request access to personal information we hold about you, or request correction if you believe it is inaccurate, incomplete or out of date. Please contact us using the details below.
7. Complaints
If you believe we have breached the APPs, please contact us. We will respond promptly. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
8. Notifiable Data Breaches
Where a data breach is likely to cause serious harm, ServeGate will notify affected individuals and the OAIC in accordance with the Privacy Act.
9. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
10. Contact us
For privacy enquiries, access or correction requests, or complaints, please contact:
ServeGate Privacy Officer
Email: enquiry@servegate.org.au